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FREQUENTLY ASKED QUESTIONS 


COVID-19 UPDATE - CAPTIVATE ESCAPE ROOMS

 
The health and safety of our customers and staff is a priority. In view of the Covid-19 outbreak, we would like to share with you our precautionary measures.


The guidance from the government is that group sizes should be limited to a maximum of 5 people who book the session together. This is an absolute limit and so we ask customers to book online in advance on our Book Now page.


Two NEW rooms shall open in July. The total capacity of Captivate Escape Rooms shall be 50 people from July 4th. As always; you will never share your Escape Room experience with people you do not know.


We have increased the frequency of the cleaning of the facility. The Singapore Shopping Centre management has also ramped up the cleaning of all common areas, there is hand sanitiser in all mall lifts. Temperature checks are mandatory for all visitors to the shopping centre. You must SafeEntry scan on arrival. 


Unfortunately, during this period, you cannot use our reception as a waiting area, given the limit on capacity.  Thank you for your support. 


Where are the Rooms? Dhoby Ghaut MRT (Exit B):  3 minutes walk

Captivate Escape Rooms, Singapore Shopping Centre, #06-28, 190 Clemenceau Avenue


Contact Us: contact@captivateescaperooms.com 


How much do the rooms cost?
Please see the Book Now page


Is there an age limit? You must be 12 or over to enter the escape rooms without an adult. Under 12 year olds must have one adult in the Escape Room.


How can I book and pay? You can book on the "Book Now" page of this website and pay at the venue with Cash, AMEX or NETS. 


Do you sell gift vouchers? Yes, you can purchase SISTIC tickets (valid for 3 months). 


What if I get stuck on a puzzle?  A friendly Captivate Escape Master monitors your progress via CCTV and is always ready to help if needed.


What do I need to bring?  You may want to wear comfortable clothing. We provide free lockers for valuables. Please note that your cannot take phones, pens, food or drinks into the rooms. Please bring your mask.

Is there Wheelchair Access? Yes we have wheelchair access for both Labyrinth and Alien vs Human.


External Reviews of Captivate? Captivate Escape Rooms features in the Singapore media with rave reviews from: Time Out, 987 Radio, The Straits Times, My Paper, HoneyComber, World of Escapes  Kaitlin hearts blog, Best in Singapore:


https://www.bestinsingapore.co/best-escape-rooms-singapore/

https://www.bestinsingapore.co/best-date-ideas-singapore/

 

Join Us: Are you a fun, outgoing team player looking for a fun part time role? Would like to join Captivate Escape Rooms working as an Escape Master or in Corporate Sales? Send us an email to: contact@captivateeescaperooms.com​