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FREQUENTLY ASKED QUESTIONS
COVID-19 UPDATE - CAPTIVATE ESCAPE ROOMS - 27th March to 30 April 2020
The health and safety of our customers and staff is a priority. In view of the Covid-19 outbreak, we would like to share with you the precautionary measures that we have instituted at Captivate.
Given the recent guidance from the government of one person on average per 16 sq/m the capacity of Captivate is reduced to 12 customers.
There is an absolute limit of 14 people including the Captivate staff so we ask customers to book in advance. Room availability is given on our website: captivateescaperooms.com
Escape Rooms are limited to 4 people each. There are no more than 3 rooms operational at any one time.
We have increased the frequency of the cleaning of the facility with extra focus on surfaces and door handles. The Shopping Centre management has also increased the frequency of cleaning of the common areas including lifts and washrooms.
Hand sanitiser is available, and mandatory, for all guests at our reception.
Our team also know that they should see a doctor immediately if they feel unwell and should not report for work.
Unfortunately, you cannot use our reception as a waiting area, given the limit on capacity.
If you have more that 4 people in your group, please book multiple room sessions back to back (15 minutes apart). As always you will never share your Escape Room with people you do not know.
Thank you for your support. We wish you good health and look forward to welcoming you to Captivate soon.
Where are the Rooms? We are next to Dhoby Ghaut MRT (Exit B): 3 minutes walk
Captivate Escape Rooms, Singapore Shopping Centre, #06-28, 190 Clemenceau Avenue
Contact Us: For non-Corporate questions call 683 70870 from 11:15am to 9:30pm daily.
Do you accept Corporate or group Bookings? We do. You can book multiple room sessions through this website. Or you can find more information about group bookings on the Corporate Team Building page or by emailing:firstname.lastname@example.org
How much do the rooms cost? Please see the Book Now page
Is there an age limit? You must be 12 or over to enter the escape rooms without an adult. Under 12 year olds must have one adult in the Escape Room.
How can I pay? You can book on the "Book Online" page on this website and pay at the venue with cash, AMEX or NETS.
Do you sell gift vouchers? Yes, you can purchase SISTIC tickets (valid for 3 months).
What if I get stuck on a puzzle? A Captivate Escape Consultant will monitor your progress via a camera and are ready to help if needed.
What do I need to bring? You may want to wear comfortable clothing. We provide free lockers. Please note that your cannot take phones, valuables, pens, food or drinks into the rooms.
Is there Wheelchair Access? Yes we have wheelchair access for Labyrinth, Black Out and Kellar's Magic Emporium.
External Reviews of Captivate? Please see:
Captivate Escape Rooms features in the Singapore media with rave reviews from:
Time Out 987 Radio The Straits Times My Paper xscape blog HoneyComber
World of Escapes kaitlinhearts blog Best in Singapore:
Join Us: Are you a fun, outgoing team player looking for a fun part time role? Would like to join Captivate Escape Rooms working as an Escape Master or in Corporate Sales? Send us an email to: email@example.com